ACT Government updates

Dispute resolution for residential tenants and landlords

May 06, 2020

The ACT Government will invest in a mediation service to support landlords and tenants to resolve tenancy disputes arising due to COVID-19.

COVID-19 has had a financial impact on many Canberrans, and this has created some challenges for tenants making their rent payments.

Attorney-General Gordon Ramsay said that the ACT Government has encouraged landlords and tenants to share the economic burden that has resulted from COVID-19, and to start a conversation about how this can work in each case.

“Conversations about money or about a person’s home or their long-term investments are not always easy,” Attorney-General Gordon Ramsay said.   

“That is why we have moved quickly to secure funding for a mediation service for tenants and landlords to help support these difficult discussions and facilitate good outcomes.”

The Conflict Resolution Service has been identified as the preferred provider of the service and following final negotiations, they will begin providing this important service for the community.

“The Conflict Resolution Service is a long-standing, trusted provider of mediation services in our community and has a panel of qualified mediators that they can draw upon,” Attorney-General Ramsay said.

I am confident that they can provide restorative, impartial support to both landlords and tenants to deal with the difficult issues COVID-19 has caused for our community.”

The ACT Government will work with the Conflict Resolution Service to get this up and running as soon as possible and further announcements will be made once the mediation service is operational.